Confidentiality of Complaint Records

Under Oregon law (ORS 731.264), complaints filed with the Insurance Division are confidential and cannot be disclosed except that the director of the Department of Consumer and Business Services may use them in carrying out the director's statutory duties and may share them with other law enforcement and regulatory officials.

A copy of your complaint will be sent to the insurance company or agent named in the complaint to help resolve the problem and determine if the Insurance Code has been violated.

Information gathered in a complaint investigation also is confidential, subject to the same exceptions that apply to the complaints themselves.

Oregon law requires the Insurance Division to publish an annual statistical report of the complaints it receives against insurance companies. The report includes the number, percentage, type and disposition of complaints against each insurer. It does not disclose confidential information that could be used to identify individuals who have filed complaints.

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